Monday, November 23, 2009

Human Resources-Employee Relations

"And one of the worst of those has always been car washes, jobs where, as Bruce Springsteen put it, all it ever does is rain, where workers quit as soon as they find something better."

But hold on a minute-what about Mike's Carwash, headquartered in Fort Wayne, Indiana? This company has more than 200 full time employees, 37 locations, and generates more than $50 million dollars in annual revenue. Annual turnover at Mike's is about 10 percent and average tenure is 8 years Half of the vacancies are filled from within. Hourly employees are provided with healthcare benefits, tuition reimbursement, paid vacation, a profit sharing plan, and a 401(k) retirement plan.

Entry level employees receive up to 90 hours of training and individualized employee-development plans to prepare them for promotion opportunities. They also receive financial education so that they can understand the company's financial statements, which are open to all employees.

So how does Mike's pull this off?! Stay tuned.....the answers may surprise you.

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In your opinion, which of the following is the most effective way to recognize an employee for a significant accomplishment at work?